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Then, along came the Web, and our focus changed. The idea was that, if you made the systems usable for staff, the way the data arrived didn’t really matter-yet, the dominant costs in many organizations were around dealing with the problems poorly designed paper forms caused. “At that time, I struggled to get clients to consider the usability of their paper forms-even though that was how most data arrived in organizations.
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For example, ‘I found the various functions in this system were well integrated.’ If you look at the System Usability Scale (SUS), which is probably the most widely used questionnaire in User Experience, you’ll see that the questions are all couched in terms of the system-and some of the questions really make sense only in that context. “When I first started working in what we now call User Experience, we tended to focus mostly on systems for the workplace. “User Experience seems to go in cycles,” responds Caroline. Q: What do you think will be the next big thing in User Experience?-from a UXmatters reader Our movement away from screen-based thinking-I’m a huge fan of #NoUI….-Jeremy Wilt Jeremy Wilt-Lead Experience Architect at EffectiveUI.Baruch Sachs-Senior Director, User Experience, at Pegasystems UXmatters columnist.Gavin Lew-Executive Vice President of User Experience at GfK.Cory Lebson-Principal Consultant at Lebsontech Past President, User Experience Professionals’ Association (UXPA) author of The UX Careers Handbook.Jordan Julien-Independent Experience Strategy Consultant.Caroline Jarrett-Owner and Director at Effortmark Limited UXmatters columnist.Warren Croce-Principal UX Designer at Gazelle Principal at Warren Croce Design.
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